关注更多资讯

订阅

  • 请在下面选择以便您能通过邮件或者RSS阅读器收到更新讯息

邮件提醒

 

相关链接

Add to Google Reader or Homepage

05/24/2013

我的丽思卡尔顿成长之旅 My Career Journey at The Ritz-Carlton

来自大阪丽思卡尔顿酒店的职业发展故事——A Career Story of The Ritz-Carlton, Osaka

我的名字是Atsushi Kojima, 自2001年起加入大阪丽思卡尔顿酒店。我在意大利餐厅有11年的工作经验,一开始是一名西厨厨师,后来在2003年成为了领班。在2009年,我成为了一名初级副厨师长。两年之后,我调转到宴会厨房,担任那里的初级副厨师长。我下一步的目标是成为宴会厨房的副厨师长。对于客人和食物,我都有巨大的热情。我热爱我们的绅士淑女,以及丽思卡尔顿酒店。对于我来说,最高使命必然是烹调让客人开心的食物,并为其创造难忘的回忆。当客人喜欢我做的菜,我就感到非常开心。除此之外,当我们通过团队合作达到团队的目标时,我也会感到非常开心。以下是经理对我的评价: “他对他自己创造的东西有着巨大的热情。他非常注重团队合作,并赢得了团队里每一位绅士淑女的尊重。他对每一个任务都带着真诚的态度,工作也非常努力。因此,我们在他身上看到了巨大的潜力。”

Picture15_副本

My name is Atsushi Kojima. I have been working at The Ritz-Carlton, Osaka since 2001. I have been working at the Italian restaurant for 11 years, started from a Commis Chef and became the Chef De Partie in 2003. In 2009, I became a Junior Sous Chef, and 2 years later, I was transferred to Banquet Kitchen as a Junior Sous Chef. I want to be a Banquet Sous Chef for my next step. I have passion towards my guests and food. I love the Ladies and Gentlemen and The Ritz-Carlton. The highest priority for me is to cook dishes that can always make our guests happy with memorable experience. When the guests are happy and satisfied with the dishes I make,I feel very happy. Also, I feel very happy when we achieved our goal as one team with our strong teamwork. Here is my manager’s comment on me: “He has great passion on what he creates. He placed importance on teamwork, and is trusted by every single L&G in the team. He is genuine to every single task, and is very hard working. We see great potential in him.”

 

 

Read more

05/23/2013

万豪国际集团与山东师范大学商学院旅游系达成校企合作意向

       2013年5月9日,北京国航万丽酒店人力资源总监Ms Rosy Wei,北京富力万丽酒店人力资源总监Ms Ivy Liang及万豪国际集团中国区人力资源经理Lily Liu 拜访了山东师范大学商学院,与商学院旅游管理系主任孙凤芝和肖光平、孙静、潘华丽、田磊、李东成老师就校企合作事宜进行了洽谈。

     孙主任对万豪集团代表的到访表示了热烈的欢迎,并对旅游管理专业的发展历程、培养方案和实习安排作了简要介绍,同时提出了对合作的基本看法。万豪国际集团对过去旅游管理系学生在万豪集团实习的表现表示赞赏,并希望双方秉承平等互利、优势互补、资源共享的原则致力于为旅游管理专业学生的发展创造更多的机遇,从而达到深度的校企双赢合作目标。

     当天,万豪集团代表还向旅游管理专业学生介绍了万豪集团的历史、文化、核心价值及发展前景,讲述了万豪集团“微笑行动——关爱兔唇儿童”、“尚自然、饮水思源”、“关爱年轻生命”等关爱社区、服务社区等爱心公益活动,展现了万豪“以人为本”的服务理念。同时,还与学生们分享了“万豪集团在中国”领导人的故事、介绍了“万豪集团启航者管理培训生”项目,并表达了对山师商学院旅游管理专业实习生的高度评价和赞赏,希望在未来有更多山师的实习生和毕业生加入万豪集团,在万豪成就他们的职业梦想。

201305141368492125125


未命名1

Read more

05/19/2013

生日会----满满的幸福

    在5月的员工生日会中,我们一边享受着美味的食物,一边玩着精彩的游戏,在总经理的祝福、美味可爱蛋糕的见证下,我们的生日会开始啦!与以往的生日会有所不同,此次的生日会除了游戏的环节还特别增加了万豪历史及知识的回顾环节。

    期间大家积极的参加活动---“你说我猜”、“寻找答案”,都是一些耳熟能详的题目,如:我们万豪集团的创始人是谁?我们的第一家酒店叫什么名字?等等……活动不仅帮助大家回顾了万豪集团的历史知识,且还增进了员工之间的团队感,更增加了我们对集团和酒店的了解,相信在以后的工作中可以更好的服务于我们的客人。

    整个生日会过程中,每一位员工都是享受其中,满载而归,脸上满是幸福的笑容!

(资料来源:北京人济万怡酒店人力资源部)

1

2

Read more

05/16/2013

发现北京 爱上北京

    2013年5月11日,这是一个难忘的日子!北京人济万怡酒店与北京万豪行政公寓的人事部同事们共同精心为酒店实习生们举办了“发现北京”的定向越野活动。同学们参与的热情就像夏日里的阳光一样灿烂!

    活动开始于神圣而庄严的天安门广场人民英雄纪念碑下,途径九门小吃,烟袋斜街,后海以及景山公园。中途的每一个地点都会布置一个小任务给到大家,例如:在烟袋斜街里面寻找两位外国友人,请外国友人手持万豪的标志和2013最佳雇主海报与团队成员集体合影,该活动不仅让学生们提高了与陌生人沟通的能力,更宣传了我们的集团,我们的酒店;在九门小吃里面寻找冰糖葫芦郭的店面,并且买下冰糖葫芦,队员们需共同手持冰糖葫芦一起拍照等等。这个任务,不仅考察观察能力,也让实习生们亲身体会到老北京小吃的文化底蕴和独特魅力。通过这些趣味活动,同学们在无形中不仅锻炼了个人能力,也提升了团队协作能力,下面就来听听他们的感受吧:

    大家好,我是来自贵州盛华职业学院-GFC的实习生Alisa,我很开心可以参与到这次活动,自己体会到沟通和团队协作的重要性,并且也让我深深的爱上了北京!

    Hello,我是Blot,来自北京人济万怡酒店的一名实习生,真的很开心可以参与到“发现北京”的活动中来,这对于我来说这是一次终身难忘的经历。

    我是向向,感谢酒店人事部的姐姐们,在万豪员工感谢周期间为我们实习生安排了如此特殊的活动,让我深深地感受到了团队的力量,北京的魅力!我爱北京,我爱万豪! 

(资料来源:北京人济万怡酒店人力资源部)

Intern 1

Initpintu_副本

Read more

我的丽思卡尔顿成长之旅 My Career Journey at The Ritz-Carlton

来自北京丽思卡尔顿酒店的职业发展故事——A Career Story of The Ritz-Carlton, Beijing

我是Roland, 我在2011年加入北京丽思卡尔顿酒店,担任前厅部经理。三个月后,我成为了房务部经理。在2013年,我被提升为房务总监。我对我们的酒店非常熟悉,也为我们酒店感到非常自豪。过去的20个月在丽思卡尔顿大家庭的日子是非常美好的,我在这里找到了让我展现自己的舞台以及让我提升自己的空间。在北京丽思卡尔顿酒店,我享受和我的团队在一起的日子,享受让客人快乐,并和我们的客人进行完全情感投入。工作总会带来压力,但在酒店总经理的带领下,我的运作团队能够积极地对待压力。感谢Jackie Hoo女士,我以前的老板,是她把我带进丽思卡尔顿大家庭的。在这里,我促进团队合作,珍惜他人的贡献和成果以达到我们共同的目标,这让我工作得非常愉快。

以下是我的经理对我的评价:“Roland总是致力于创造积极的结果,总是带着积极的态度去面对挑战。他对服务质量有很好的理解,这给我们带来了良好的客人满意度。”

Picture55

My name is Roland. I joined The Ritz-Carlton, Beijing in 2011 as Front Office Manager. Three months later, I became Rooms Manager. In 2013, I was promoted to the position of Director of Rooms.

I am proud of and knowledgeable about our hotel. I am responsible for innovating, learning and growing. The past 20 months with The Ritz-Carlton were amazing, and I found my stage here to perform, the space here I could develop. Here at The Ritz-Carlton Beijing I enjoy being with my team, enjoy delighting and fully engaging with our dear guests. Job always comes with pressure, my operation team regards it positively with the direction led by the Managing Director. Thanks to Ms. Jackie Hoo, my previous boss who took me to The Ritz-Carlton family. I foster teamwork, value the contributions of others and work to achieve our common goals, which made me very happy.

Here is my manager’s comment on me: “Roland is committed to delivering positive results and always shows positive attitude on any challenge. He has shown excellent understanding of quality service driving which brought us excellent performance for Gallup.”

 

 

Read more

丽思卡尔顿之优质服务故事——A Wow Story of Service Excellence

来自大阪丽思卡尔顿酒店的特别惊喜——Special Surprise from The Ritz-Carlton, Osaka

 

         我们酒店承办了一个由日本YAMAHA乐器连锁代表人员参加的CS研讨会。参会人员全都是公司的总裁以及专业的钢琴技师。当他们到达宴会所在的楼层时,他们发现宴会厅里有一台YAMAHA钢琴。有些客人仔细地研究那架钢琴,找到了由他们制造的那一部分。他们非常自豪地说:“Wow, 你们酒店用了一架很棒的钢琴!”于是,宴会领班Nakayama先生决定要给这些客人一个惊喜。

        整个欢迎仪式,包括房间,桌布以及灯光,都使用了“紫罗兰色”,这是YAMAHA公司的颜色。印有YAMAHA标志的蜡烛美术品也摆放在大门的前方。更重要的是,一台YAMAHA的已经调好音的钢琴也已摆放好,并将成为一个惊喜。Nakayama先生了解到YAMAHA公司即将介绍Elton John的钢琴生涯,于是,Nakayama先生安排他的助手Harada小姐演奏的Elton John的歌曲,直到YAMAHA的总裁开始欢迎演讲为止。Harada小姐时不时地出现在舞台中央,根据客人的要求去演奏不同的乐曲。客人们唱歌,跳舞,沉浸在这次活动的欢乐之中。活动接近尾声之际,主持人邀请Harada小姐上台,并告诉台下的客人,Harada小姐即使我们的服务员,也是钢琴师。所有的客人都要和Harada小姐合影留念,这也让这次的活动在美好的气氛中结束了。最后,活动的组织者感谢了我们的真诚关怀、惊喜以及服务,并承诺会在不久的将来再次回到大阪丽思卡尔顿酒店。

 Nakayama-san

We had a CS seminar having 63 guests from YAMAHA music instrument agencies from all over Japan. They are company president and also professional technician of the piano. When they arrived at the Banquet floor, they found there is a piano of YAMAHA. Some of the guests looked inside of the piano and found the part which they were involved in producing it. They were very proud of this and said, “Wow, your hotel use the great piano!” Banquet Captain Mr. Nakayama decided to WOW them.

The welcome ceremony, the room, table cloth and lighting were all coordinated in “violet” that is YAMAHA’s company color. YAMAHA logo candle object d’art was in front of the door, and the YAMAHA grand well-tuned piano was displayed as surprise. Mr. Nakayama acknowledged that Elton John’s piano life information would be presented by YAMAHA. Therefore, Elton John’s music was played by Ms. Harada, Mr. Nakayama’s assistant, and she played the piano until welcome speech by President of YAMAHA started. Ms. Harada appeared on the stage from time to time and played the music on the guests’ request. The guests sang, danced and enjoyed the event. At the end of the event, MC asked Ms. Harada to come up to the stage, and recognized her as the service staff and the pianist. All guests took photos with her and the event finished in a very good mood. The coordinator appreciated our caring, surprise and service and promised to come back in the near future.

 

 

 

Read more

丽思卡尔顿之社区公益活动故事 - Community Footprints Wow Story from The Ritz-Carlton

来自成都丽思卡尔顿酒店的‘援助雅安地震灾区’ —— ‘Donation for Sichuan Ya’an Earthquake on April 20,2013’ from The Ritz-Carlton ChengDu.

2013年4月20日当地时间八点零二分,四川省雅安市(距离成都60英里)发生了里氏7.0级地震。截至4月27日,地震共造成196人死亡,13484人受伤并且成千上万的人没有居所。

成都丽思卡尔顿酒店在讨论后决定捐款给我们的社区足迹伙伴 - 中国壹基金慈善机构,以帮助雅安受灾人民重建家园。成都丽思卡尔顿酒店的56位绅士和淑女们共募捐了人民币29780的善款。

与此同时,我们也发起了全中国区的丽思卡尔顿酒店捐款献爱心活动,截至2013年5月1日,我们共收到来自中国区9家丽思卡尔顿酒店、香港丽思卡尔顿酒店和香港总部捐赠的人民币117269和港币10510的善款。捐款将由成都丽思卡尔顿酒店在五月份一同寄给中国壹基金慈善机构以帮助地震中的受灾群众。

我们完成并履行丽思卡尔顿酒店服务信念第五条“我了解在实现关键成功因素,参与社区活动和创造丽思卡尔顿的成功秘诀的过程中所承担的责任”。毫无疑问,我们的绅士和淑女们通过不断的努力服务社区并让我们的社区受益。

On April 20, 2013 at 8:02am local time, we had a 7 level earthquake in Ya’an city which is 60 miles away from The Ritz-Carlton Chengdu, killing 196 people, leaving more than 13,482 injured and in addition thousands upon thousands local people do not have housing.

In order to help those people in need, our hotel therefore collected money from our employees to a reputable charity “One Foundation” a community footprint partner to help with the rebuilding efforts as many of the residents of Ya’an are in need. We did our best to collect RMB29, 780 totally from 56 ladies and gentlemen currently in our pre-opening office Chengdu.

At the same time, we initiated and asked all The Ritz-Carlton hotels in China to reach out and request donations so that we can donate together to “One Foundation”. Until May 1, we totally collected about RMB117,269 and HK$ 10,510 from 9 China Ritz-Carlton hotels, The Ritz-Carlton, Hong Kong and corporate office in Hong Kong. We are going to transfer all donations to “One Foundation” in May 2013.

We accomplished our objective and fulfill Service Value Number 4 “I understand my role in achieving the Key Success factors, embracing Community Footprints and creating The Ritz – Carlton Mystique”. It is without doubt that our ladies and gentlemen play an important role in our endeavor to benefit our communities.    

Read more

05/09/2013

丽思卡尔顿之优质服务故事——A Wow Story of Service Excellence

来自北京丽思卡尔顿酒店的真诚关怀——Genuine Care from The Ritz-Carlton, Beijing

今天的优质服务故事来自北京丽思卡尔顿酒店的客房部。这个故事不仅成功诠释了服务信念2:“我能及时对客人已表达或未表达的愿望和需求作出反应。” 同时,这个故事也完美地演绎了以下这条服务信念:“我与客人建立良好的关系并为丽思卡尔顿创造终生客人。”韩小姐是我们酒店的其中一位忠实的客人。不幸的是,由于身体原因,她不能回家过春节。除夕之夜,为了能让韩小姐感受到像家里一样的节日气氛,客房部的绅士淑女决定为韩女士做点事情,给她创造难忘的春节体验。客房部经理Cynthia Bai获悉此信息之后马上采取行动。她在休息时间和同事一起到酒店制作韩小姐最喜欢的饺子。他们还从稻香村买了零食回来和韩小姐一起欢度除夕之夜。韩小姐非常激动,说道:“由于我到过很多国家,我基本上已经忘记了过年的经历了。北京丽思卡尔顿酒店让我回忆起春节在家的感觉,这将成为我的终生回忆。”她含着泪拥抱客房部的绅士淑女。客房部经理Cynthia微笑着说:“这是我们的荣幸。做为丽思卡尔顿的员工,我们乐意给予客人真诚的关怀。客房部团队是一流的!你们成功地实践了丽思卡尔顿的服务信念。你们是我们的好榜样!

Picture1

Today's WOW Story from The Ritz-Carlton, Beijing Housekeeping Department. It is not only the success of the service value 2: “I am always responsive to the expressed and unexpressed wishes and needs of our guests”. At the same time, it also fully embodies the service value: “I build strong relationships and create Ritz-Carlton guests for life”. Ms Han is one of the loyalty guests in our hotel. Unfortunately, she couldn’t go home to experience Spring Festival because of some health reason. At the New Year's Eve, in order to make Ms Han feel the festival atmosphere as if she was at home, Ladies and Gentlemen in HSKP planned to do something to leave her a memorable Spring Festival experience. Irene is a room attendant who was in charge of Ms. Han’s room’s cleaning every day. She personally decorated Ms. Han’s room with spring festival couplets. Besides, she even kept an eye on Ms. Han’s preferences in her daily work such as her favorite flower was Lily, and her favorite food were bananas, snacks from Dao Xiangcun and dumplings. The HSKP Manager Cynthia Bai took quick action after knowing this information. She came to hotel in her off time and made Ms. Han’s favorite dumplings with her colleagues. They also brought the snacks from Dao Xiangcun, and experienced the New Year Eve with her. Ms Han was so excited, and she said: “Since I have been to many countries, I almost forgot the experience of Chinese New Year. The Ritz-Carlton, Beijing let me recall the feelings of staying at home during this Chinese traditional festival which will be life-long memory for me.” She embraced Ladies and Gentlemen from HSKP with tears in eyes. Housekeeping manager Cynthia smiled and said: "It is our pleasure. As a Ritz-Carlton employee, we’d like to provide genuine care to our guests. First Class to HSKP team! You have successfully enlivened the Ritz-Carlton service value. You are a great example to us!

 

 

 

Read more

我的丽思卡尔顿成长之旅 My Career Journey at The Ritz-Carlton

来自上海波特曼丽思卡尔顿酒店的职业发展故事——A Career Story of The Portman Ritz-Carlton, Shanghai

我是Fion, 在2011年加入上海波特曼丽思卡尔顿酒店,是一名市场传讯副经理。 在2012年10月,我被提升为市场传讯经理。在世界领先的奢华品牌工作,所有的绅士淑女都非常专业地工作着,提升了我们在世界范围内的品牌形象,这极大地启发了我去在自己的领域里达到专业水准。同时,随着我们的公司的快速扩张,工作机会也相应地增多,这鼓励着每一个员工去不断地和公司一起发展和成长。坦白地说,每一天对于我来说都是一个激动人心的挑战。我享受每一个和我的团队一起成功完成任务,并为丽思卡尔顿给媒体留下深刻印象的瞬间。客人的满意以及同事之间的紧密合作总能让我很开心。以下是经理对我的评价:“Fion是一个拥有积极态度的淑女,冷静而又和善。她很有领导潜能以及自我激励的动力,对工作也总是带着极大的投入。”

Picture852_副本

My name is Fion. I joined The Portman Ritz-Carlton, Shanghai as the Assist Communications Manager in 2011 and being promoted as the Communications Manager in October 2012. Working in the leading luxury brand, all Ladies & Gentlemen works professionally to enhance the brand image all over the world, which really inspires me to achieve professionalism in my area. Meanwhile, with the rapid expanding of the company, heaps of opportunities are offered, which encourages every employee to develop and grow with the company. Frankly speaking, I consider everyday as an exciting challenge for myself. I enjoyed every single moment that I completed the tasks successfully/impressed media of the Ritz-Carlton experiences together with my fellow employees. The satisfaction of my guests or the wonderful cooperation with my colleague can always make my day. Here is my manager’s comment on me: “Fion is a positive minded lady, calm and kind. She has good potential to be a leader and has good self motivation and dedication toward her job.”

Read more

丽思卡尔顿之社区公益活动故事 - Community Footprints Wow Story from Ritz-Carlton

来自天津丽思卡尔顿酒店的‘拯救地球,拯救未来’ —— ‘Save Our World, Save Our Future’ from The Ritz-Carlton Tian Jin.

按照国际惯例,2013年的“地球一小时”活动于3月23日晚8:30至9:30在天津丽思卡尔顿酒店举行。由于我们酒店开业前期准备之后的休假通常在周末,因此我们将时间提前到3月22日,来迎接这一意义重大的活动。通过晨会时的讲解、活动视频和海报的宣传,所有天津丽思卡尔顿酒店的绅士淑女们都被提前告知了此项活动的实施细则。3月22日下午17:50,绅士淑女们聚集在即将对外开放的办公大厅,等待着总经理正式宣告天津丽思卡尔顿酒店“地球一小时”活动的开始。闪烁的的烛光,点缀于酒店的各个区域,所有的灯光在电源开关关闭的瞬间缓缓熄灭。所有绅士淑女们带着愉悦的心情,向身边的人表达共同分享这一激动人心时刻的感激。这样一种安宁而温馨的氛围,充斥于整个办公室,直到活动结束。RC Tianjin
2013 Earth Hour is ruled on March 23rd from 8:30 pm to 9:30 pm. Due to our pre-opening status with day-offs normally on weekend, we changed to March 22nd (Friday) to embrace the activity. All L&G were informed and exposed to the concept in advance by Line-Up explanation and video with posters hung on Notice Board. On March 22nd, L&G gathered in pre-opening office lobby at 17:50 pm to wait for GM official announcement for Earth Hour Action in The Ritz-Carlton, Tianjin. Candles were distributed, all switches were unplugged and all lights were turned off. All L&G cheered up and thanked each other for own distributions for this moment. The whole office was "quiet" and overwhelmed until the end.

Read more