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« 丽思卡尔顿之优质服务故事——A Wow Story of Service Excellence | Main | 丽思卡尔顿之优质服务故事——A Wow Story of Service Excellence »


我的丽思卡尔顿成长之旅 My Career Journey at The Ritz-Carlton

来自天津丽思卡尔顿酒店的职业发展故事——A Career Story of The Ritz-Carlton, Tianjin

         我是Charlie Zha。我在丽思卡尔顿的职业生涯开始于1996年,那时候我刚从瑞士凯撒里兹酒店管理学校毕业,在位于亚特兰大的丽思卡尔顿酒店宴会部实习。此后,我决定在丽思卡尔顿酒店继续追求我的职业发展,也非常幸运地得到了在不同地方担任管理培训生的工作机会,包括棕榈滩丽思卡尔顿酒店,玛丽安德尔湾丽思卡尔顿酒店以及那不勒斯丽思卡尔顿度假村。在2007年,我调转到比斯开湾丽思卡尔顿酒店,成为那里的餐饮部总监,并在随后被提升为酒店的运作总监。在我的职业生涯中,其中一个最让我骄傲的里程碑,是在2012年初,我得到回到自己的祖国,并成为上海波特曼丽思卡尔顿酒店的驻店经理的机会。今年,我有幸被任命为“即将开业”的天津丽思卡尔顿酒店的驻店经理。



My name is Charlie Zha. I started my career with The Ritz-Carlton as a Banquet Trainee in The Ritz-Carlton, Atlanta in 1996 after graduating from Cesar-Ritz Hotel School in Switzerland. Moving on my career with The Ritz-Carlton, I was fortunate enough to work in various F&B management positions in The Ritz-Carlton, Palm Beach, The Ritz-Carlton, Marina Del Rey and The Ritz-Carlton Resorts of Naples. In 2007, I transferred to The Ritz-Carlton Key Biscayne as Director of Food and Beverage, and later on I was promoted to be Director of Hotel Operations at that property. One of my proudest milestones in my career happened in the beginning of 2012, when I had the opportunity to move back to my home country and become Hotel Manager at The Portman Ritz-Carlton, Shanghai. This year, I had the honor to be appointed as Hotel Manager at the “soon to be open” The Ritz-Carlton, Tianjin Property.

The Ritz-Carlton culture, values and the opportunity to learn and grow inspired me to work at The Ritz Carlton continuously. I am proud to come to work every day to be with all my colleagues—the top one percent professional Ladies and Gentlemen in the hotel industry on earth. Being empowered to create “memorable experience worth repeating” for our guests gives me great satisfaction. Being able to lead and mentor our ladies and gentlemen to be better at what they do each day makes me even happier.

Here is my manager’s comment on me: “It is such a pleasure to have Charlie on the team. He, who leads by example, is always positive and has a great impact on all or GT and Ladies & Gentlemen. His character is inspiring, constantly challenges himself and others and works collaboratively with all team members.”


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