丽思卡尔顿之优质服务故事——A Wow Story of Service Excellence

来自成都丽思卡尔顿酒店的真诚关怀——Genuine Care from The Ritz-Carlton, Chengdu

         宾客服务部的司机Alex Wu 了解到2013年4月8日将有9名新同事加入成都丽思卡尔顿酒店。Alex想，这些即将加入酒店的同事都是来自其他城市，对成都的不熟悉肯定会让他们感到不便。在他们入职的前一周，为了帮助他们更快地适应新的环境，Alex Wu收集了当地的相关信息，包括市内主要的商场及其他购物场所的位置，并将这些信息合成了一张当地地图。工程总监助理Liz Chen整理了这些资料，并在地图上加上了当地的交通信息。在入职培训的第一天，当这份资料被分发到了每位绅士淑女的手中时，所有人都非常意外，也被Alex和Liz提供的热心帮助感动了。这让他们真正体会到丽思大家庭的热情和真诚关怀。事实上，在丽思卡尔顿，我们不仅要满足每一位客人内心的需求与愿望，同时也要真诚地关怀我们所有的绅士和淑女们！感谢Alex和Liz，你们是一流的！

Driver Alex Wu from Guest Service found that 9 new employees were going to join The Ritz-Carlton, Chengdu on April 8, 2013. Given that all of these new joiners were not from Chengdu, which added to their difficulties in adjusting themselves to this new working environment. One week before their arrival, Alex collected local information, including the address of supermarkets, shopping malls and other shopping points in the city, and gathered all the information in a map. Liz Chen (Admin. Assistant to Director of Engineer) helped Alex make an information guide to include local transportation information. Finally, when this masterpiece was delivered to new ladies and gentlemen on the first day of their orientation, they were surprised and touched. What Alex and Liz had done made their stay in Chengdu much more convenient. They felt warm from the genuine care showed by this new family.

First class to Liz and Alex! They fulfilled the unexpressed wishes and needs of our own ladies and gentlemen!