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« 丽思卡尔顿之优质服务故事——A Wow Story of Service Excellence | Main | 丽思卡尔顿之优质服务故事——A Wow Story of Service Excellence »


我的丽思卡尔顿成长之旅 My Career Journey at The Ritz-Carlton

来自吉隆坡丽思卡尔顿酒店的职业发展故事——A Career Story of The Ritz-Carlton, Kuala Lumpur

          我是Lew Siew Yoke,在2001年加入吉隆坡丽思卡尔顿酒店,是Li Yen餐厅的服务员。两年之后,为了和男朋友(现在的丈夫)团聚,我要求外部调动到新加坡的丽思卡尔顿酒店的Summer Pavilion餐厅。在新加坡丽思卡尔顿,我先是在Summer Pavilion餐厅工作,后来调到Green House餐厅工作,并被提升为领班。在新加坡工作了四年之后,我决定回到吉隆坡定居。我重新以领班的身份加入Li Yen餐厅,并先后被提升为主管和餐厅副经理。我花费大量的时间在酒店工作,而丽思卡尔顿企业文化中互相关怀互相照顾的部分更是让我在这里有一种家外之家的感觉。有机会去为一位特别的外国客人,Magaret小姐服务,让我感到非常开心。Magaret小姐和她的丈夫是JTI的培训师。我非常喜欢这位客人,我们还成为了亲密的朋友。以下是经理对我的评价:“Siew Yoke是我们酒店的财富。她从基层开始她的职业生涯,目前已经拥有丰富的工作经验。她总是用积极的态度去对待工作,并把她的员工培训得很好。她总是令人愉快的,友好的,并和她的同事建立了很好的关系。”


My name is Lew Siew Yoke. I joined RCKL in 2001 as a server in Li Yen. Two years later, I requested for a transfer to Summer Pavilion of RC Singapore to join my boyfriend (now husband). In RC Singapore, I was initially with Summer Pavilion, then transferred to Green House and later promoted to captain. After working for 4 years in Singapore, I decided to return to Kuala Lumpur to settle down. I rejoined Li Yen as a captain, and was promoted to supervisor and now the Assistant Manager for the restaurant.

The Ritz-Carlton culture of taking care of each other amongst the ladies and gentleman has made me feel at home as I spend most of my time in the hotel. It makes me happy to have the opportunity to serve one particular foreign guest, Ms. Magaret and her husband who is a trainer for JTI. I am so fond of her and we have become close friends. Here is my manager’s comments on me: “Siew Yoke is an asset to the organization. She started her career from the very bottom and now has many years of experience behind her. She adopts a very positive attitude in her work and trains her subordinates well. She is pleasant, friendly and enjoys very close relationships with her colleagues.




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