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« 丽思卡尔顿之社区公益活动故事 - Community Footprints Wow Story from Ritz-Carlton | Main | 丽思卡尔顿之优质服务故事——A Wow Story of Service Excellence »


我的丽思卡尔顿成长之旅 My Career Journey at The Ritz-Carlton

来自吉隆坡丽思卡尔顿酒店的职业发展故事——A Career Story of The Ritz-Carlton, Kuala Lumpur

我是Wong Pei Wen,这是我第三年加入吉隆坡丽思卡尔顿酒店。我很幸运,因为在这里,有很好的领导去培养我。来到这里的前三个月,我都在凯撒餐厅工作,是餐厅的管家。从那时候开始我就爱上了这份工作,并和客人有越来越多的交流。带着一种尝试的心态,我申请了贴身管家的职位。我对于成为贴身管家的热情加强了我在为客人带来惊喜时的创造力。在丽思卡尔顿,我们有不断学习和成长的机会,因此,后来我就被任命为助理客房部经理。丽思卡尔顿是众人眼中的奢华品牌,因最好的服务和文化而闻名于酒店行业。我相信这家公司总是会以任何方式去为绅士淑女们投资,让他们不断成长。绅士淑女们的热情也启发着我去成为一名优秀的酒店人。在这里工作,最开心的时刻来自于客人的赞扬。有一次,一对夫妇来到我们酒店欢度蜜月,我为他们做了一张卡片,找了很多绅士淑女在上面留下祝福。后来,客人写信给总经理,表扬我对工作的热情以及对他们的真诚关怀。我的经理室这样评价我的:“Pei Wen尊重她的同事们,并公平地对待他们。她总是很享受同事们之间的友谊,坦诚地和大家探讨内心的想法,并和大家一起努力去达到目标。Pei Wen是一个能够兑现承诺的人,也因此而赢得了大家的尊重。”


My name is Wong Pei Wen. This is my third year with the Ritz Carlton Kuala Lumpur. I was always lucky that I had caliber leaders to groom my talent in this company. I started as a dining butler in Cesar restaurant for the first 3 months and I started to love my job so much that I grew to be closer to our guests. By trying my luck, I applied for the butler position. My passion for being a butler had enhanced my creativity to “wow” our guests in making hand craft for them. The opportunity to learn and grow in Ritz Carlton continues whereby I was appointed by my leader to hold the responsibility of Assistant Housekeeping Manager.

The Ritz-Carlton is a notable luxury hotel, well-known as a hotel of top service excellence and culture in this hospitality industry. I believe that this company is always willing to invest in any way to groom their ladies and gentlemen. Their passion in the industry inspires me to be one of the best hoteliers.

The happiest moment was when I got a very sweet comment from my guest who had a one night stay. They were celebrating their honeymoon and I made them a card with the signatures and wishes from our ladies and gentlemen. The beautiful couple was so happy and they sent a letter of compliments to the General Manager.

Here’s my manager’s comment on me: “Pei Wen respects her fellow colleagues and treats them fairly. She enjoy their friendship, explores thoughts about one another candidly, works together to achieve the common goal. Pei Wen is a leader who wins the respect of others as she can deliver on her promises.”



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