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« March 2013 | Main | May 2013 »

19 posts from April 2013

04/28/2013

北京人济万怡酒店的“spirit to serve”活动回顾

自2010年3月起,北京人济万怡酒店就与北京市朝阳区花家地南里“新运弱智儿童养育院”建立合作关系。我酒店的经理及员工每月定期到“新运学校”做义工活动。并且在每年5月20日员工感谢周期间,酒店都会举办“爱心义卖活动”---员工会将自己一些闲置的小物品带到酒店,再由人事部组织进行义卖,所有的善款都会捐赠给新运学校。

例如在去年,酒店利用善款购置了很多有助于儿童智力开发的益智类玩具和书籍等物品。

特别是在去年的感恩节,我们邀请了新运弱智儿童养育院的小朋友和老师们参加了我酒店所举办的感恩节午餐会活动。此次活动不仅庆祝了感恩节,也是秉承和弘扬了万豪始终不变的核心价值观---“服务精神”。

回望这三年,酒店的努力与员工们的付出是有很大收获的!比如学校一名叫做心心的小女孩,从开始的重度自闭症,经过这些年学校的治疗与外界义工人员的帮助,当她再见到我们的时候,她会很亲近的走到我们的身边,用她那稚嫩的小手拉住我们,轻轻的叫我们一声“叔叔,阿姨……”在一刹那间我们已经深深感受到我们的努力与付出的价值了!在今后的日子里,酒店将会继续多组织此类公益活动,将我们的“服务精神”继续传承下去!

Courtyard Beijing STS1

 

Courtyard Beijing STS2
Courtyard Beijing STS3

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万豪南区酒店联合华南美国商会帮扶樟洞坑村扶贫捐赠及义诊活动

_副本

2012年11月29日,万豪旗下华南区三家酒店——惠州富力万丽酒店,广州正佳广场万豪酒店及中国大酒店积极响应华南美国商会慈善公益号召,联合投身到增城派潭镇樟洞坑村扶贫捐赠及义诊活动活动中来。驾车由惠州市中心出发到该村落需要2个半小时,恰逢活动当天阴雨连绵,可这丝毫不减我们参与该活动的热诚。

此次活动主要行程为:1, 捐赠物资给贫困家庭,2, 义诊,3, 探访贫困家庭。此次万豪旗下华南区三家酒店及华南美国商会捐赠给贫困家庭的生活物资数量庞大,并且资助2位患先天性心脏病儿童的心脏手全额手术费用。酒店工作人员与当地村民亲切交谈,了解他们生活上的需要和遇到的种种难处。我们所做的这些都是为了一个共同的目标—服务我们的社区。我们相信万豪的服务精神的力量是强大的,可以温暖这些需要帮助的人群,并发动更多的人来关注这些需要帮助的人。在未来的时间里,酒店也将会参加和组织更多的公益活动,来服务我们的社区。

November 29th, 2012, 3 hotels of Marriott Business Council Renaissance Huizhou Hotel, Guangzhou Marriott Hotel Tianhe and China Hotel, A Marriott Hotel participated in the charity event organized by America Chamber in Pai Tan Town Zhang Dong Keng Village at Zeng Cheng. Drive from Huizhou Downtown to Zhang Dong Keng Village would take about 2.5 hours. It’s a raining and very cold day, but nothing can stop us going.

The Main contents of the event are to donate supplies to those poor families; to hold a free Medical Consultation and to visit the poor families. The three Marriott Hotels and AMCham donated huge quantity articles of daily use for villagers and sponsored the total operation fee for 2 children who suffer from congenital heart disease. After arrived, hotel volunteers talk with villagers genially, to understand what difficulties they are experiencing, how they live in such a difficult and faraway location. Although within tough surroundings, Villagers still firmly believe in love and trust themselves. All these we done are for one common purpose----to Serve Our Community. We believe that the power of Marriott’s Spirit to Serve is huge and can warm those hearts of the people needed help, and to urge more people to care for them.

We also committed to organize and join more charity events in the following days – to Serve Our Community.

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04/26/2013

给惠州杨村敬老院老人们送温暖

_副本

2013年1月22日的中午, 一辆商务车开进了距惠州市城区52公里的博罗县杨村敬老院。车门打开后, 第一个走下来的便是惠州市富力万丽酒店的总经理——麦扬声先生(Mr. Rashid Ahmed), 跟在他身后的是酒店大使们。原来是惠州市富力万丽酒店秉持着万豪的服务精神——服务我们的社区,在一年中最寒冷的季节里到杨村敬老院慰问当地的孤寡老人来了。

杨村敬老院里的老人们生活质量都很差, 每年靠仅政府补贴1000元钱补助过日子。在17户老人中有的腿脚不灵便,有的患有白内障,有的常年卧床不起,有的身有残疾。再加上杨村地处偏僻,此敬老院并未受到太多的关注,老人们并无专人照顾,生活都过得十分艰辛。

为了让老人们温暖、健康的度过寒冬,酒店大使们给老人们送去了暖暖的丝绒棉被,营养的牛奶奶粉,还有贴心的关怀。看见大使们的到来,老人们很是喜出望外,并向大使们连声道谢。开始,总经理——Mr. Rashid Ahmed像家人般与老人们亲切的寒暄,关心的问候。Mr. Rashid Ahmed与老人们年龄相仿,所以在交谈中他与老人们对人生的感悟产生了许多共鸣。最后,Mr. Rashid Ahmed也对老人们寄予了最真诚的祝福,希望即使条件再怎么艰苦,他们仍然能积极地面对生活,快乐地过好每一天。 期间,工程总监Mr. Dawn Zhong和培训经理Ms. Karen Wu还亲切的用老人们熟悉的客家话和他们唠起了家常, 整个气氛如初春的阳光般温馨且沁人心脾。 在老人们的心里, 大使们就像家人般亲切!大使们关心地问候以及轻松的交谈,足以温暖他们寂寥的内心!

在老人当中,有一位老奶奶聊着聊着就落泪了。 经大使们关切的询问后才知道,原来是老奶奶看着这温馨的场面,竟情不自禁地潸然泪下。 看着老人沧桑的面颊上划过两行无奈的眼泪,甚是让人揪心。

仅短短的一个下午,大使们已经与老人们相处得亲如一家。 老人们也因大使们的善举和关怀而开心不已。 看着老人们个个都洋溢着幸福的笑容,Mr. Rashid Ahmed决定这样的活动要一直坚持下去,作为每月的例行活动,让酒店更多的大使能常来探望老人。

2013年2月6日这天, Mr. Rashid Ahmed又带领其他一些大使来到杨村慰问老人们了。看到大使们的再次到来,老人们明显没有了初次见面的生疏感,取而代之的是如看到亲人到来般的激动和喜悦。这次大使们送去的是精心准备的各类年货, 也以此希望能给老人们增添些过年的气氛。 这一切的一切都让老人们备受感动。大使们的心里也是暖滋滋的。

At noon of January 22, 2013, a commercial vehicle headed into a village named Yang Cun located in Boluo county of Huizhou,  which 52 kilometers away from downtown.  After the door opened, the first man who got out of the car was the general manager of Renaissance Huizhou Hotel--- Mr. Rashid Ahmed, and following the hotel ambassadors who were visiting the lonely seniors in the gerocomium in the coldest season of one year, which reflected one of  Marriott Core Value----Spirit to Serve Our Communities.

The life quality of Yan Cun is very poor. The seniors there can only get RMB1000/year/person from the government for life. Among those seniors, some of them have trouble with walking, some get sick of cataract, and some are bedridden all year long. In addition, Yang Cun is a remote small village; seldom people are willing to be there and taking care of those seniors. So, there is no difficulty to imagine how hard their lives are.      

In order to let the senior people have a warm and healthy winter, all the ambassadors of hotel prepared quilts, pots of nutrient milk powder for them and gave them lots of considerate caring. The arrivals of our ambassadors did make those seniors very pleasantly surprised and grateful. At first, our general manager Mr. Rashid Ahmed greeted the seniors cordially and caringly, just like their family members. As Mr. Rashid Ahmed and the seniors were age equivalents, they resonated with each other on the topic of reflections on life to some degree. In the end, Mr. Rashid Ahmed also gave them his most sincere blessings, and hoped them can still face the life actively and be happy every day, although their life condition was very poor. Meanwhile, our Director of Engineering Mr. Dawn Zhong and Training Manager Ms. Karen Wu chatted friendly with the seniors in their most familiar language---Hakka, which is the local language. The whole atmosphere was as warm as the sunshine in the early spring, which gave people a feeling of refreshing. In the seniors’ hearts, all of the ambassadors were quit close to them as family. All the greetings and easy chatting from ambassadors were full of kindness and caring that did enough to warm their lonely hearts!

Among the senior, there was an old woman who suddenly wept while chatting with us. After talking with her, ambassadors found that it was because she just couldn’t control her feelings when seeing this warm scene. Seeing the two lines of tears slipping through the old women’s cheeks that reflected the vicissitudes of her whole life, all the ambassadors were felt so grieved for her.

Just one short afternoon, all the ambassadors and the seniors had felt as dear to each other as members of one family. And the seniors were very happy for ambassadors’ acts of kindness and caring. Looking at the happy smiles appeared on the seniors’ faces, Mr. Rashid Ahmed decided that such activities should always be kept going on once a month from then on, then more of our ambassadors would be able to visit the seniors frequently.

On the date of February 6, 2013, again, Mr. Rashid Ahmed leaded some other ambassadors to visit those seniors in Yang Cun. Seeing the ambassadors coming again, the unfamiliar feeling that released on the seniors’ faces at their first meeting was disappeared, and what we can see was the excited and joyful faces instead. This time what our ambassadors prepared for the seniors were all kinds of necessities for our Chinese Spring Festival. We hoped all of these things and our caring can bring them more sense of Chinese New Year. All what our ambassadors had done really touched the seniors and themselves also.

 

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04/25/2013

"Marriott Information Resources is the leading Lodging IT Organization that delivers secure, reliable, agile services to Guest, Owner and Associates.” -- Mike Wang.

 万豪信息资源部在酒店IT业中具有领先地位,我们致力于提供安全、可靠、高效的服务给我们的客人、业主和同事。”-- 王浩旻

 Let us know more about Mike, Area Systems Director -- Shanghai Information Resources Cluster.

我们一起来认识并了解一下万豪上海区信息资源总监, Mike。

2012 Feb

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

在2004年我加入上海浦东淳大万丽酒店,担任系统部副经理。

 于2006年我在该酒店晋升为系统部经理,之后,2007年-2011年,我在上海龙之梦万丽酒店担任系统部经理,在此期间,2008-2011年,我负责管辖多家上海酒店的系统部。慢慢地通过我的努力,于2011年我被提拔为上海区信息资源经理,2013年我更是荣幸地获得了上海区信息资源总监的职位。目前我的团队由18名IT精英组成,负责上海13家酒店和4个总部办公室。

 万豪的文化是关爱员工--这是我最欣赏也是一直在身体力行。

 我非常热爱系统部的每一天工作,我的工作具有很高的技术挑战性,同时又让我经常能够享受解决困难后的愉悦。作为技术性支持部门,我和我的团队经常有机会帮助我们的酒店和同事解决各种系统相关的问题、提出系统方面的建议和意见。当我们的技术专长和能力能够帮助酒店更好地服务客人、提高工作效率甚至带来营收,我们就很满足。

 对于年轻的经理们,希望我的一些建议能够帮助你们更好地发展职业:

  • 1.  打好基础,循序渐进。在逐步提高自身技能和知识的同时,逐步提高自己的职位和工作负责范围。
  • 2. 开放的沟通和思维。经常和你的直属上级进行面对面的沟通,设立自己的职业发展计划。经常和自己的同事沟通,了解自己的缺点和不足,不断完善自己。
  • 3. 利用高科技提高自己的工作效率,平衡自己的工作和生活。
  • 4. 争取各种机会去姐妹酒店帮忙。在08年到12年期间,我完成了将近十次的特别协助(taskforce)任务(包括新开业酒店支持、系统经理空缺的短期接任、Pre-Audit准备等)。这些特别协助的工作不仅使得我通过自己的技术能力帮助到了姐妹酒店,同时对我自己也是一种不断开拓视野、学习新知识的绝佳机会。

作为一名区域总监,我认为只有培养好自己的继任者,我才能机会去追求更高的目标和工作管理范围。

我相信每一个有志于在万豪得到个人发展、实现自身价值的人,都有机会随着集团的扩大而不断提高。

I joined Marriott in 2004 as Assistant Systems Manager at Renaissance Shanghai Pudong Hotel.

I have been promoted to Systems Manager in 2006 at Renaissance Shanghai Pudong Hotel, and then have worked at Renaissance Shanghai Zhongshan Park Hotel as Systems Manager from 2007 to 2011. During that period, I started to be in Multi-property Systems Manager’s role from 2008 to 2011. Finally I have become the Area Systems Manager of Shanghai IR Cluster in 2012 and Area System Director of Shanghai IR Cluster in 2013. Now I lead a team with 18 IT elites to take responsibility for 13 Hotels and 4 Company Office in Shanghai.

I appreciate Marriott culture and always act as a role model. I am very much focused on caring our associates and our guests.

I have been enjoying the daily work because I like to take the challenges of high-technology and feel pleased when the problems are resolved. My great satisfaction is to work with the team members to provide better service to our associates and guests and ensure the efficiency of their work.

I have some advices for the young talents:

  •  1. Build up your foundation with solid knowledge and professionalism.
  • 2. Open communications with your managers, peers and other team members. Be ambitious of your career goal but be approachable when listening to other’s constructive feedback. Always learn how to improve yourself.
  • 3. Utilize the high technology to make yourself more efficient and then have more time to be with your family.
  • 4. Try to grab the opportunities to do task force in different locations. The task force will give you good exposure in sister hotels and there has been always fun and something new discovered in my task force assignments. For myself, I have finished around 10 times of taskforce assignments in past years and I really benefited greatly from these tasks.

I think as an Area Director, I have the passion in developing my successors in the pipeline and then I will move up and achieve higher career goals.

I truly believe that in Marriott we all have our own value and we will achieve our goals as long as we keep pursuing.

 

 

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我的丽思卡尔顿成长之旅 --- My Career Journey at The Ritz-Carlton

来自吉隆坡丽思卡尔顿酒店的职业发展故事——A Career Story of The Ritz-Carlton, Kuala Lumpur

我是来自吉隆坡丽思卡尔顿酒店的Vadivelu Kupusamy,于2005年12月加入这个团队,当时我只是一名行李生,之后在2010年,我转到礼宾部工作。幸运的是,在2012年,我得到了加入贴身管家团队的机会。

每一天,我都被我们的客人,我们的绅士淑女以及我们的企业文化激发着工作的灵感。通过和客人相处,我每天都能学到新的东西,每天都有新的任务,这是非常让人激动的!除此之外,我们团队的贴身管家和我都非常支持团队合作和部门之间的相互协助,因为这是让我们做好工作的最佳实践之一。我特别喜欢授权政策,这是丽思卡尔顿独有的。

在丽思卡尔顿大家庭里我有很多快乐的瞬间,但让我印象最深刻的是这两个:首先是那一次我想方设法让泰国航空的一架飞机等到我们丽思卡尔顿的客人才起飞,最终成功了。还有一次是,我们团队的贴身管家给予我的最好的生日惊喜 —— 一个很棒的生日蛋糕和生日卡!

我的经理是这样评价我的:“我尊重那些知道自己想要什么的人。Velu的目标就是要带给客人最好的服务。他是可靠的,可信赖的,他也是有效率的,总是对自己的工作充满热情。我们完全可以很放心地让Velu去跟进任何一件事情。”通过这些年的努力工作,我相信,只有当你尽力去做一件事,你才会知道你可以做成什么。那时候你才会看到,你其实是可以克服最大的困难的!

Career Story RC Kuala Lumper
My name is Vadivelu Kupusamy. I joined The Ritz-Carlton, Kuala Lumpur as a bellman in December 2005 after which I transferred to Concierge, in 2010. Fortunately, I was given the opportunity to join the butler team in 2012.

I am inspired every day by our guests, by our Ladies and Gentlemen and by our philosophy. Dealing with guests provided me the opportunity to learn new things on a daily basis. I have new tasks every day and that is very exciting! Also, my fellow butlers and I really believe in teamwork and we value lateral service as one of the best practices to perform our duty. I particularly enjoy the principle of empowerment that only practiced at The Ritz-Carlton Hotels!

I have many “happiest moments”, but I will always remember two special moments, which are the day I managed to have a Thai Airways plane waiting for my RC guests to board and the day my fellow butlers surprised me with the best birthday celebration ever - a great cake and birthday card!

Here is my manager’s opinion on me: “I respect the man who knows distinctly what he wishes. Velu aims to deliver the best service to our guests. He is dependable and reliable. He is efficient, and always full of enthusiasm and passion with the work he is doing. We can definitely rely on Velu to do an excellent follow up.” Through years of hard work, I believe that you will only know what you are capable of when you put your efforts into it, and you can overcome even the most difficult situations!

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04/24/2013

丽思卡尔顿之社区公益活动故事 --- Community Footprints Wow Story from Ritz-Carlton

深圳丽思卡尔顿酒店对特殊儿童的真诚关怀 —— Genuine Care for Special Children from The Ritz-Carlton, Shenzhen

          2013年3月12日,深圳丽思卡尔顿酒店邀请元平特殊教育学校的老师和同学们前来参观酒店,并在酒店洗衣房学习体验了洗衣房的日常工作。在活动过程中,深圳丽思卡尔顿酒店总经理瑞格先生首先对元平学校的师生的到来表示了热烈的欢迎,并向师生们赠送了制作精美的欢迎卡片和礼物。长期以来,深圳丽思卡尔顿酒店始终情系社会公益事业,倾心关注残疾学生的学习与发展。绅士淑女们的颗颗爱心、种种义举,温暖了残疾孩子们的心,同时也对社会做出了表率。为此,元平学校的学生代表也向酒店送上了一封有众多学生签名的感谢信,并赠送了他们亲手制作的油画作品以及香包、小点心等,向酒店的全体绅士淑女表达衷心的感谢并致以崇高的敬意!

         联谊之后,同学们来到酒店洗衣房,由洗衣房经理给大家讲解洗衣房日常工作。同学们深入到工作一线,学习体验了折叠毛巾、折叠衬衫、T恤、包装拖鞋、分拣洗涤物品、操作大烫机等工作。通过学习,大家对酒店洗衣专业有了更深的了解,也体验到了洗衣房工作的真实环境,更加坚定了同学们克服困难,努力学习各项职业技能的信心,也更加坚定了他们希望将来能以自己的劳动回馈社会的决心。

         绅士淑女们都为同学们身残志坚、自强不息的精神所感动,总经理瑞格先生也表示,希望双方能有进一步的交流与合作,为残疾人教育事业的发展、为酒店事业更上一层楼而共同努力。

CFP RCSZOn March 12th 2013, The Ritz-Carlton, Shenzhen warmly received the invited teachers and students from Shenzhen Yuanping Special Education School. Mr. Raghu Menon, the General Manager of hotel, led the ladies and gentlemen to handsel the welcome cards and gifts, and gave a speech. He emphasized that the Ritz-Carlton, Shenzhen has been highly thinking of the dedication to public welfare and doing everything capable to help the disabled students to make better lives. All those warm actions of ladies and gentlemen encouraged the students and also the community. To express gratitude and respect, the representative of Yuanping Special Education School delivered their thank-you letter, painting, handmade cookies and sachets.

After the friendly relationship building, students and teachers followed Laundry Manager to the laundry room. They listened to the overall explanation and experienced the practical operations, such as folding shirts and towels, packing slippers, sorting out items and ironing. It was meaningful that they got to know more about the hotel laundry and made up their mind to continuously improve themselves, overcome difficulties and contribute to the community.

The ladies and gentlemen of Ritz-Carlton, Shenzhen were all deeply moved by the students’ spirits and courage. Mr. Raghu Menon promised to make efforts to push forward the communication and cooperation between the hotel and school, so as to make both the special education and hotel business better.

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丽思卡尔顿之优质服务故事 — A Wow Story of Service Excellence

来自北京金融街丽思卡尔顿酒店的特别惊喜 Special Surprise from The Ritz-Carlton Beijing, Financial Street

         今天的优质服务故事来自于北京金融街丽思卡尔顿酒店。一个阳光明媚的中午,柯先生来到酒店中餐厅用餐,这时服务员Ice主动上前迎接他,安排他就坐于靠窗户安静的位置, 随后递上菜单及酒水单。 Ice观察到柯先生对于菜单上的菜品有些不知所措,于是她主动上前询问客人是否需要帮忙。柯先生表示非常愿意。Ice先询问了客人的喜好,并从聊天中得知柯先生是新加坡人,特别喜欢吃辣。于是Ice向客人推荐了一些餐厅的特色菜品。聊天中,柯先生提到,他好久没吃到北京的馅饼了。之后Ice向厨房同事沟通了此事,不料厨房师傅告知她:1. 没有材料;2. 擅长做饼类的余师傅不当班。但她没有放弃,首先联系那位余师傅,幸运的是,余师傅答应帮忙了。紧接着她联系到了负责厨房采购的张师傅。经过协商,厨房同事愿意携手满足客人这未表达的需求,并为客人提供难忘的丽思卡尔顿体验。接下来,Ice与整个厨师团队投入到紧锣密鼓的准备工作中。

         晚餐时间到了,Ice打电话到柯先生房间,邀请他当晚在中餐厅用餐,柯先生很高兴地答应了。Ice预先为柯先生精心安排了一张桌子,并装饰了漂亮的座位。不一会儿,柯先生来到餐厅,惊喜地发现桌子上有热气腾腾、美味可口的北京馅饼。顿时他非常的意外和感动。结束用餐后,柯先生希望通过给予小费来表达内心的感激,Ice婉言谢绝了客人的好意,告诉柯先生,能够为他创造难忘的丽思卡尔顿体验,整个团队都感到很荣幸。最后柯先生称赞道:“ 丽思卡尔顿的品牌地位的确是毋庸置疑。酒店的员工和服务都是绝对一流的,中餐团队是最棒的!只要我来北京,金融街丽思卡尔顿酒店一定是我的首选!”

RCBJFS
Today’s WOW story is from The Ritz-Carlton Beijing, Financial Street. Mr. Ke, an in-house guest who was from Singapore came to Qi / Chinese Restaurant for lunch. Qi server Ice warmly welcomed the guest and led him to the seat by window. Ice noticed that Mr. Ke had no idea what to order after reading the menu. Ice engaged with the guest and acknowledged that he liked spicy food. Ice recommended dishes that were suitable for him. Through conversation, Mr. Ke mentioned that it’s been a long time since he tasted Chinese Pie last time. Ice communicated with kitchen, hoping that they could work together and create a memorable experience for him. Unfortunately, there was no ingredient for Chinese Pie at the moment and the chef, Mr. Yu, who was good at making Chinese Pie was not on duty at that time. However, Ice never gave up. She called Mr. Yu for help and asked Mr. Zhang who was in charge of food purchasing in Chinese Kitchen to buy ingredients. Both of them offered fully support without any hesitation. The whole Kitchen team was willing to make Mr. Ke satisfied and provided our guest a memorable experience in Ritz-Carlton Beijing, Financial Street.

When dinner time was approaching, Ice called Mr. Ke, inviting him to have dinner at Chinese Restaurant. When Mr. Ke entered our restaurant, Ice presented the Chinese Pies on his table with elaborated decorations. Mr. Ke felt so surprised and he couldn’t find words to express his feelings. After dinner, Mr. Ke offered tips to Ice for sincere appreciation. However Ms. Ice delightfully refused and said: it is our pleasure a to create you a memorable Ritz-Carlton memory.” Mr. Ke was so happy and told Ice that the brand of Ritz-Carlton is absolutely First Class and the Ritz-Carlton Beijing, Financial Street will be his first choice whenever he comes to Beijing!

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04/22/2013

Better Work, Better Life - 武汉光明万丽酒店关爱员工健康

       如何让万豪“关爱员工”的文化在酒店里得以更充分的体现?武汉光明万丽酒店员工关系委员会经过热烈讨论,决定了2013年第二季度的主题-“提升健康福利”!

       伴随着优雅舒缓的音乐,女士们在教练的指导下,细细体会瑜伽带来的身心宁静。这可不是高级健身会所里的场景,而是酒店员工瑜伽课现场。

       自3月下旬开始,酒店聘请经验丰富的瑜伽教练每周3次有针对性的为女员工们教授瑜伽,帮助她们消除一天的工作疲劳。在每次1小时轻松愉快的课程中,同事们一起通过充分伸展身体来缓解工作压力,赶走亚健康。我们共同的目标是-“better work,better life!”

~ 资料来源:武汉光明万丽酒店人力资源部

Initpintu_副本

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04/14/2013

万豪中国启航者管理培训生项目介绍

Voyage

 

    万豪集团在中国大陆于2011年隆重推出“启航者”管理培训发展项目,旨在从大学毕业生中选拔精英,为他们提供紧密规范、系统严谨的全职培训课程,缔造酒店服务行业的全方位本土人才。该项目的推出是为了给日益发展壮大的万豪集团输送人才,预计到2015年底,万豪集团在中国旗下的酒店将达到100家。该项目的推出无疑是集团前瞻性的人才战略方针之一。

    万豪中国目前有25位启航者,在营运收益部、财务部、房务部和餐饮服务部,分别在位于北京、天津、上海、杭州、广州、三亚、苏州和贵阳的万豪旗下的酒店工作培训。他们被入选进入24个月,以酒店为工作地点的全职项目。他们中的8位将于今年七月从启航者项目成功毕业,开始他们走向经理的职业轨迹。

    2013年万豪国际集团在全球范围内推出全新的18个月的“启航者”管理培训发展项目,通过对虚拟空间的高科技运用加强和更多的高级管理层进行全方位的互动,利用社交媒体帮助管理培训生们在“启航者”项目旅途中步步为营,全新的项目将让管理培训生放眼世界地学习领导技巧,同时将本国的元素有效地融入课程,用一流和最前沿的培训课程打造全球化的本土人才。

    全新的2013启航者管理培训项目网申现已全面启动,截止至2013年4月30日。如果您符合下列条件,我们欢迎应届或者历届毕业生登录http://www.marriott.com.cn/careers/hotel-jobsin.mi 并进行在线申请。

  • 中国籍应届毕业生
  • 中英文书面和口语流利
  • 表达清晰、自信笃定、果敢敬业
  • 性格独立并具有良好的团队精神
  • 不迟于2013年6月毕业
  • 本科或以上学历
  • 财务部优先考虑财务或者金融专业的毕业生
  • 在中国大陆愿意去不同城市工作
  • 对于在酒店业发展充满热情
  • 致力于全身心投入18个月管理培训项目

职位发布号码

  • 财务部 (13000BH3)
  • 房务部(13000BH5)
  • 餐饮服务部(13000BH6)
  • 营运收益部(13000AM4)
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04/11/2013

我的丽思卡尔顿成长之旅 --- My Career Journey at The Ritz-Carlton

来自班加罗尔丽思卡尔顿酒店的职业发展故事——A Career Story of The Ritz-Carlton, Banglore

我在丽思卡尔顿的职业生涯开始于2007年9月,那时候我是一名市场传讯文员。在2008年8月,我转到预订部,成为一名预定文员。在2009年8月,我被提升为行政预定协调员,并在2010年11月被提升为预定主管。在2012年六月,我成为了预订部副经理。在预订部副经理的的位置上,我带领着一个由十名成员组成的团队——包括六名预定文员和4名市场传讯文员。在2013年2月,我是拥有包括套房在内的148间客房的迪拜丽思卡尔顿酒店扩张的新翼的开业筹备团队的其中一员,随后被提升到我现在的职位,班加罗尔丽思卡尔顿酒店的预订部经理。在我的工作范围内,我总是尽力而为,同时充分考虑我的团队和客人的利益,为所有客人创造难忘的经历。这一切,就是激励我一直在丽思卡尔顿工作的重要因素。

多年以来,我一直相信这句话:没有任何困难的胜利,也仅仅是“胜利”而已,但是,通过克服很多苦难而取得最终的胜利,这就成为了“历史”。我相信,我会在我的职业道路上走得更远。在我经理的眼中,我拥有平衡,冷静,沉着的性格。除此之外,对于工作,我总是带着非常积极和有活力的态度。他还提到,我不仅热情帮助自己部门的同事,我还总是带着真诚的微笑和关心去为其他部门的同事和客人伸出援助之手。

Career RC BangaloreI began my career with The Ritz-Carlton, Dubai in September 2007 as Communications Agent. In August 2008, I moved to Reservations Department as Reservations Agent. In August 2009, I was promoted as Executive Reservations Coordinator and subsequently was promoted as Reservations Supervisor in November 2010 and as Assistant Reservations Manager in June 2012. In the capacity of Assistant Reservations manager, I led a team of 10 members - 6 Reservations and 4 Communications agents. February 2013, I was a part of the opening team of newly extended wing consisting of 148 rooms including suites at The Ritz-Carlton, Dubai and later moved to my present position as Reservations Manager at The Ritz-Carlton, Bangalore in March 2013. To do my best in terms of what I do, considering the interest of my team and guests, creating unforgettable experiences for all our guests.

In my manager’s opinion, I have a very balanced, calm and composed personality. Also, I have an extremely positive and dynamic approach to my work. Not only towards my team but I’m always ready to step up extend help to others with a genuine smile and concern. I believe that One who wins without problem it’s just “Victory” but one who wins with a lot of trouble and hard work that’s “History”. I believe I can go further in my career path.

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